Direct Light View
When light hits the engraving directly, the image appears clearer and more defined.
Limited One-Year Warranty
Our pieces are covered by a 12-month limited warranty from the original date of purchase.
The warranty covers manufacturing defects, clasp issues, pieces that detach due to a defect, and abnormal deterioration of the finish under normal use.
The warranty does not cover lost or missing pieces, broken items caused by improper handling, strong impacts, scratches from regular use, accidental damage, excessive exposure to chemicals, perfume or chlorine, or modifications or repairs performed by another person.
To make a warranty claim, the customer must provide the order number and clear photos of the issue. The original piece must be kept. If the item needs to be inspected, repaired, refinished, or replaced, the customer may be required to send the original piece back to Cordimar.
The warranty does not replace lost or missing pieces.
Depending on the issue, Cordimar may choose to repair, refinish, or replace the piece. For personalized items, we will make every reasonable effort to preserve the original design. If the original model is no longer available, an equivalent replacement may be offered.
The customer is responsible for the cost of shipping the item back to Cordimar for warranty evaluation. If the warranty claim is approved, Cordimar will cover the shipping cost to send the repaired or replacement piece back to the customer.
